For any questions, please email:  ：Devilhe210406@gmail.com

Delivery Time:

 

           

               The above are estimated delivery times. Special circumstances (Severe weather,Holidays and festivals) may cause delays. 

 

After-Sales Service Terms

一. Handling for Undelivered Packages

1. Package Interception: If you request to intercept a package during transit, you shall bear the

interception fee and return shipping fee (the return shipping fee is the same as the original shipping fee);

2. Unjustified Refusal of Delivery: If you refuse to accept the package without a valid reason, you

shall either bear the return shipping fee or arrange for self-return (COD/Collect on Delivery is not

accepted). A refund will be processed only after the warehouse verifies that the package is

undamaged and resalable.

. No refund will be issued if the product is no longer suitable forsecondary sale;

3. Lost Package: A package is deemed lost if its logistics tracking status shows no updates for an

extended period or indicates an exception. You are required to provide a complete English 

screenshot of the order from the platform (partial screenshots are invalid), which must clearly

show your delivery address, tracking number, and product value. We will file an official claim on

your behalf, and upon successful claim, you may choose between a full refund or free reshipment

. No assistance can be provided if you fail to submit the required documents;

4. Address Modification: To change the delivery address of an in-transit package, you shall bear the

address modification fee. Please note that address modification is not 100% guaranteed to

succeed, and the fee will not be refunded if the modification fails;

5. Delivered but Not Received: If the package shows “delivered” but you claim not to have received

it:

• No lost package claim will be accepted if you did not purchase the signature confirmation

service; we can only provide the Proof of Delivery (POD).

• To initiate an official investigation, you must submit evidence of non-receipt (e.g., doorbell

camera footage). The investigation result is subject to the logistics provider’s final feedback,

and success is not guaranteed.

二. Handling After Package Receipt

1. 【Important Requirement】Unboxing Video: To protect your rights, please record a complete 

and continuous unboxing video immediately upon receiving the package (no interruptions,

fast-forwarding, or editing allowed). The video must clearly show:

① The entire outer box (including sealing tape and any damage/deformation);

② The outer box label (with the tracking number clearly visible);

③ The full unboxing process (from opening the package to removing allitems);

④ The entire product and its details (focus on checking for damage or missing parts);

• Handling of Damaged Packaging/Product: If you find damage to the outer box or product, the

damage must be clearly visible in the unboxing video. Additionally, please promptly provide

the following photos:

① Photo of the entire outer box;

② Photo of the outer box label;

③Close-up photos of the damaged product. Compensation will be arranged based on theextent of damage.

If the product is damaged beyond use, you may opt for free reshipment or a full refund;

• Special Note: No compensation will be provided for claims of packaging/product damage if

no unboxing video is recorded, or if the video fails to meet the above requirements (e.g.,

interrupted, key information missing). Please ensure compliance with this requirement;

2. Doll Makeup Note: Dolls shipped from overseas warehouses are made of TPE material, and their

facial makeup is hand-painted. Minor makeup wear during use is normal and not considered a

quality defect;

3. Skeleton Usage Reminder: Dolls from overseas warehouses are equipped with standard

skeletons. Do not force or bend the skeleton excessively—the range of movable poses is

limited to normal human movements (please refer to the product manual for details);

4. Time limit for reporting quality issues: If there is a quality issue with the product, please contact us immediately upon receiving the product and provide relevant evidence (e.g., unboxing video, photos of defects). Late submissions will not be accepted.
5. 【Important Note】Personal Health Products: No reason-based returns or refunds are accepted!

For quality-related issues, only free reshipment or appropriate compensation will be provided (

no return for refund);

6. Reminder for Unauthorized Returns: If you return the package without prior contact, the

warehouse may not be able to locate it. Even if the package is found, no compensation or refund

will be issued if the product is no longer resalable.